Return Policy

Return Policy

This return policy is only valid for end users.

The following return policy is only valid for products:

Power of revocation

You can revoke your agreement in shape of text matter (e.g. a letter or e-mail) within two weeks without giving us any information about reasons or - if it is up to you before the deadline has expired - you can also send it back. The statutory period starts right after the receipt of this lesson in shape of text matter but not before the products were delivered to its adressee (in case of a recurring delivery of similar products not before the first partial delivery had arrived) and neither before we have fulfilled our duty of information according to art. 246 § 2 connected with § 1 par. 1 and 2 EGBGB as well as our duties according to § 312g par. 1 sentence nr. 1 BGB linked to Art 246 § 3 EGBGB.

To protect the deadline of revocation the punctual dispatch of the revocation in shape of text matter or the product(s) is sufficient. Please send it to:

Sourcetronic GmbH
manager: Jens S. Roehrssen
Fahrenheitstrasse 1
28359 Bremen
GERMANY
e-mail: info@sourcetronic.com

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. All customers shall bear the costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The following cancellation policy is only valid for services:

Power of revocation

You can revoke your agreement in shape of text matter (e.g. a letter or e-mail) within two weeks without giving us any information about reasons. The statutory period starts right after the receipt of this lesson in shape of text matter but not before the conclusion of a contract and neither before we have fulfilled our duty of information according to art. 246 § 2 connected with § 1 par. 1 and 2 EGBGB as well as our duties according to § 312g par. 1 sentence nr. 1 BGB linked to Art 246 § 3 EGBGB. To protect the deadline of revocation the punctual dispatch of the revocation in shape of text matter is sufficient. Please send it to:

Sourcetronic GmbH
manager: Jens S. Roehrssen
Fahrenheitstrasse 1
28359 Bremen
GERMANY
e-mail: info@sourcetronic.com

Consequences of revocation

In case of a valid revocation every service received has to be returned and, should the occasion arise, a beneficial use, such as rates, has to be paid back by both contracting parties. If you are not or only partly able to return the service received or the usage or if it is in a worse condition than it had been delivered, you will have to substitute its value. It may be that you will have to pay all you duties according to the contract for the time until the revocation. The obligations to reimburse payments have to be carried out within 30 days. The statutory period starts with your agreement to our policy and with our receipt of your agreement on it.

Special advive

Your power of revocation ends premature if the contract was fulfilled by both parties due to your explicit wish before you have agreed on our terms.

Cancellation Policy for Contracts for the Delivery of Data not on a Physical Medium, Produced and Provided in Digital Form:

Consumers whose contractual declaration relates to a contract for the delivery of data not on a physical medium that is produced and made available in digital form shall have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.


The revocation period is fourteen days from the day of the conclusion of the contract.


To exercise your right of withdrawal, you must inform us ((Sourcetronic GmbH, Managing Director: Dipl.-Wirtsch.-Ing. Jens S. Röhrßen, Fahrenheitstrasse 1, 28359 Bremen, Germany, Tel. +49 (0) 421 277 9999:) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.


For this purpose, you can use the enclosed model withdrawal form, which is, however, not mandatory.


Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.


Expiry of the right of withdrawal:

The right of withdrawal expires prematurely if we have started the execution of the contract after you have expressly agreed that we start the execution of the contract before the expiry of the withdrawal period and you have confirmed your knowledge to us that you lose your right of withdrawal by your agreement with the start of the execution of the contract.

- End of our cancellation policy -