Ordering Information

We carry a large inventory of products which enables us to ship some orders within 24 hours. If your order contains products that are not in stock, we will contact you with an estimated shipping date. Feel free to contact us at phone +49 421 277 9999 or email for info@sourcetronic.com. Please choose your shipping method: DHL, UPS Standard or UPS Express are available. Fax Order to Fax-number: +49 421 27799 - 98

Payment Methods

Payment for the products will be made by credit card (paypal), EU-Standard Bank Transfer, or some other prearranged payment method unless credit terms have been agreed to by Sourcetronic. Please use the details in checkout process to transfer your total order value.

EU-Standard Bank Transfer:

SOURCETRONIC GMBH
Commerzbank AG
IBAN: DE89 29080010 0120119000
BIC/SWIFT: DRES DE FF 290

VAT: DE 815 142 770

Leasing

Leasing is available for purchases through a recognized third party leasing company for those customers who prefer to preserve working capital or who want the flexibility offered by lease financing. The minimum lease amount is EUR 12,000 and a variety of terms are available. All leases are subject to credit approval by lessor and all terms and conditions of the lease are between the lessor and lessee. For more information, please contact us.

Warranty terms

12 months in single-shift operation

Check Order Status

To check the status of an online order, email info@sourcetronic.com. Please be sure to include your order number.

Order Cancellation

To cancel an order, contact us as soon as possible at +49 421 277 9999 or email info@sourcetronic.com. Please be sure to include your order number and reason for cancellation and we will assist you. Return shipping, handling and/or restock fees may be assessed if order shipped before notice of cancellation was given.

Return Policy

All returns must be authorized. Items returned without prior authorization will not be accepted. Items Return Material (RM) Number. Items returned to us must be sent freight pre-paid and insured.

New Equipment Returns

Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge. Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable. International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.

Used Equipment Returns

Upon receipt of used equipment returns, units will be evaluated to determine if repair or exchange is covered under warranty. At our discretion we will repair, replace or credit the price paid for the unit. Non-Defective used equipment will typically not be accepted for return unless a prior right-of-refusal period has been agreed in writing with your Account Manager.

Check return status

To check the status of a return, email info@sourcetronic.com . Please be sure to include your RM number.

ZVEI

Applicable are the general conditions of delivery of the Central Association of Electrical Engineering and the Electronics Industry, registered association (ZVEI).